NHTSA Complaint #11311744 — 2013 FORD ESCAPE

FORD DID A DIAGNOSTIC ON IT WHICH 2 CODES SHOWED BUT THEY TESTED AND COULD NOT FIND THE ISSUE. SO I THEN TOOK IT TO THE APPROVED SERVICE SHOP. THE FIRST TIME THEY REPLACED THE PCV VALVE BUT WHEN I PICKED IT UP THE NEXT DAY, THE ENGINE LIGHT CAME BACK ON AND WAS NOW FLASHING. THE SHUDDERING WAS NOW HAPPENING WHILE DRIVING 70MPH. I TOOK IT DIRECTLY BACK TO THE SHOP WHERE THEY WORKED ON IT FOR ABOUT 3 HOURS. AS IT WAS A SATURDAY, THEY ASKED ME TO BRING IT BACK IN ON TUESDAY WHEN THE SR. TECH WAS THERE. ON THAT DAY IT WAS THERE FOR ANOTHER 6 HOURS. THEY CONSULTED WITH THEIR HEAD TECH WHO HAS BEEN THERE OVER 30 YEARS AND ALSO WITH SEVERAL FORD LEAD TECHNICIANS. THEY REPLACED THE EGR VALVE AND ASKED ME TO LET THEM KNOW HOW IT WAS. THE NEXT MORNING I HAD THE SAME ISSUE. THEY ASKED ME TO BRING IT BACK IN AND THEY WERE TOLD BY FORD TO REPLACE A SENSOR. ONCE REPLACED THAT DID NOT FIX THE ISSUE. AT THAT POINT THEY DECIDED WITH FORD TO TAKE IT TO FORD TO DO ANOTHER DIAGNOSIS. THE CODE SHOWS WHAT THEY'VE ALREADY FIXED. AT THIS POINT THERE IS NOT MUCH ELSE THEY CAN DO. I HAVE A VEHICLE THAT CAN'T BE FIXED AND I DON'T FEEL SAFE DRIVING.