NHTSA Complaint #11311191 — 2014 DODGE CHARGER

TL* THE CONTACT OWNS A 2014 DODGE CHARGER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL SOUND WAS HEARD WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (NORTHWEST CHRYSLER JEEP DODGE RAM 19616 NORTHWEST FWY, HOUSTON, TX 77065) WHERE THE VEHICLE WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE ENGINE MOUNTS AND STRUTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED HOWEVER, THE RESULT WAS INCONCLUSIVE. THE VEHICLE WAS THEN TAKEN TO RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR, HOUSTON, TX 77098) WHERE THE VEHICLE WAS DIAGNOSED WITH INTERNAL TRANSMISSION FAILURE. THE TRANSMISSION WAS REPAIRED ON 2/26/20 BUT IS MALFUNCTIONING AGAIN AS OF 06/13/20. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.*DT*JB