NHTSA Complaint #11311176 — 2015 CHEVROLET SUBURBAN

THIS HAPPENED ON 2 OCCASIONS. FIRST INCIDENT WAS ON 2/14/2020, POWER STEERING WENT OUT AND WAS UNABLE TO TURN STEERING WHEEL. HAD TAKEN TO CHEVROLET DEALERSHIP LOCALLY AND THEY PUT ON COMPUTER AND SHOWED LOW VOLTAGE. THEY ASSURED ME IT WAS THE BATTER AND THAT I NEED AN AC DELCO BATTERY AND THAT WOULD RESOLVE THE ISSUE. EVEN HAD THEM HOOK IT BACK TO COMPUTER TO MAKE SURE NOTHING WAS POPPING UP WRONG AND TO ASSURE IT WAS JUST BATTERY. THEY DID AND NOTHING SHOWED WRONG AFTER CHANGING BATTER. I WENT OUT OF TOWN OVER THE WEEKEND TRUSTING THEIR JUDGMENT, WITH MY CHILDREN. THEN ON 2/20/2020 IT HAPPENED AGAIN! IT WAS TAKEN AGAIN AND HAD 9 THINGS SHOWING WRONG ON THE COMPUTER. THEY NOW ARE SAYING IT IS THE POWER STEERING GEAR.I BELIEVE THIS IS AN ISSUE THAT NEEDS TO BE RECALLED BEFORE SOMEONE IS HURT. I TRUSTED THAT IT WAS JUST THE BATTERY. I COULD HAVE HURT SOMEONE, MY CHILDREN, IF IT HAD HAPPENED AND I COULD NOT TURN THE WHEEL TO AVOID AN ACCIDENT. I WAS TOLD THAT THE PART IS ON BACKORDER. I THINK THAT SAYS ENOUGH IF THEY HAVE IT ON BACKORDER, THERE IS A PROBLEM. THANKFULLY BOTH TIMES I WAS ABLE TO GET IT TAKEN TO THE CHEVROLET PLACE SAFELY WITHOUT INJURY. BOTH TIMES IT WAS STOPPED, ONCE AT A RED LIGHT AND SECOND PARKED AND HAD GOTTEN OUT FOR MAYBE 3 MINUTES AND IT POPPED UP ON THE SCREEN WHEN I GOT BACK IN VEHICLE.