NHTSA Complaint #11311121 — 2019 TOYOTA 4RUNNER

MY ISSUE IS PRIMARILY WITH TOYOTA CORPORATE AND HOW THEY ARE HANDLING THE FUEL PUMP RECALL. A BRAND NEW VEHICLE WITH LESS THAN 5000 MILES HAS A RECALL FOR A RANDOM FUEL PUMP FAILURE, AND TOYOTA DOES NOT HAVE A 'REMEDY' AVAILABLE NOR DO THEY HAVE A TIMELINE FOR WHEN THE REMEDY MAY BE AVAILABLE. THEY ARE REQUIRING THEIR CUSTOMERS TO ASSUME THE RISK OF THE STALL OR CAR WRECK WHILE THEY ARE TRYING TO FIGURE OUT THE CHEAPEST WAY TO REPLACE THE FUEL PUMPS IN 700,000 VEHICLES. I AM NO VEHICLE ENGINEER, BUT IF THE FUEL PUMP IS THE ISSUE, AND THEY HAVE ISOLATED TO A FAULTY BATCH OF FUEL PUMPS, IT SEEMS THAT THE 'REMEDY' WOULD BE REPLACING THE FUEL PUMP. MY GUESS IS THAT TOYOTA IS TRYING TO ONLY PARTIALLY REPLACE OR FIX PARTS ON THE FUEL PUMP TO SAVE A FEW DOLLARS PER FIX INSTEAD OF PUTTING THEIR CUSTOMERS FIRST. THE LEAST THEY COULD DO WOULD BE TO BE FORTHCOMING ABOUT THE TIMELINE OR WHY THERE IS A DELAY. INSTEAD, THEY ARE EITHER PUTTING THEIR CUSTOMERS AT RISK IN A CAR THAT THEY HAVE ACKNOWLEDGED CAN HAVE A RANDOM FUEL PUMP FAILURE LEADING TO BODILY HARM OR INJURY, OR THEY FORCE THEIR CUSTOMERS INTO A SUBPAR LOANER/RENTAL CAR (I INITIALLY WENT FROM A 4RUNNER TO A MINIVAN) AND HAVING TO RETURN TO THE RENTAL CAR COMPANY TO SIGN A NEW CONTRACT EVERY 30 DAYS.