NHTSA Complaint #11311009 — 2014 RAM 1500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11311009
Vehicle	2014 RAM 1500
Component	ENGINE
Date of Incident	February 21, 2020
Date Filed	February 24, 2020
Mileage	90,150 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I STARTED HEARING A KNOCKING SOUND FROM THE ENGINE. I TOOK IT IN TO THE SHOP AND FOUND THAT THERE WERE SEVERAL OTHER RECALL ISSUES WITH THE VEHICLE. CONSIDERING I USED MY VEHICLE FOR TYPICAL DRIVING, AND KEEP IT MAINTAINED WITH REGULARLY SCHEDULED SYNTHETIC OIL CHANGES, TIRES ROTATIONS AND FLUID REFILLS THAT IT SHOULDN'T HAVE HAD ANY OF THE CURRENT ISSUES WRONG WITH IT. THE REP TRIED TO PROCLAIM THAT THE KNOCKING SOUND CAME FROM NORMAL WEAR AND TEAR ON THE ENGINE. I STRONGLY DISAGREED WITH HIM, THE $5500 ESTIMATED REPAIR COST AND DECIDED TO VOICE MY CONCERNS WITH COMING ON HERE TO REPORT IT. THE MOST ALARMING THING IS THAT THEY TRIED TO PRESSURE ME INTO STARTING THE REPAIR OF THE VEHICLE WHILE STATING THAT THEY NEEDED TO GET INTO THE ENGINE FIRST BEFORE THEY COULD DETERMINE IF THAT WAS ALL WRONG WITH THE VEHICLE. I'LL NEVER BUY A DODGE AGAIN AFTER THIS EXPERIENCE.

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