NHTSA Complaint #11310940 — 2016 SUBARU FORESTER

ON 2/18/2020 A SPONTANEOUS WINDSHIELD BREAKAGE EVENT OCCURED ON MY 2016 SUBARU FORESTER WHILE STOPPED AT A STOPLIGHT ON A CITY STREET. A CRACK DEVELOPED IN THE WINDSHIELD. THE POINT OF ORIGIN WAS THE EMBEDDED WINDSHIELD WIPER BLADE DE-ICER ELEMENT ON THE DRIVER'S SIDE. A HORIZONTAL CRACK THEN SPREAD FROM LEFT TO RIGHT ACROSS THE WINDSHIELD TRANSVERSING THE AREA DIRECTLY ABOVE THE DE-ICER HEATING ELEMENT. I TOOK THE CAR TO THE LOCAL SUBARU DEALER'S SERVICE DEPARTMENT ON 2/19/2020 WHERE THE SERVICE MANAGER ASSESSED THE WINDSHIELD, DETERMINING THAT THERE WEREN'T ANY IMPACT MARKS RESPONSIBLE FOR THE SPONTANEOUS WINDSHIELD BREAKAGE. HE TOOK PICTURES, COMPLETED AN ORDER ON RECORD AND FILED A REPORT WITH THE REGIONAL SUBARU OFFICE. CLAIM #TL1-53388627724. ON 2/21/2020 THE REGIONAL SUBARU OFFICE DENIED A CLAIM TO REPLACE THE WINDSHIELD AND PERFORM THE NECESSARY RECALIBRATION OF THE EYESIGHT SYSTEM BECAUSE THE WINDSHIELD IS OUT OF THE WARRANTY PERIOD OF THREE YEARS. MY CAR IS THREE YEARS AND TEN MONTHS OLD. MILEAGE WAS 31,122 ON 2/18/2020.