NHTSA Complaint #11310921 — 2020 KIA SORENTO

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11310921
Vehicle	2020 KIA SORENTO
Component	POWER TRAIN
Date of Incident	October 25, 2019
Date Filed	February 23, 2020
Mileage	100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

I HAVE A 2020 KIA SORENTO V6. WHEN THE ENGINE IS COLD OR HAS BEEN SITTING FOR AN HOUR OR SO, THE TRANSMISSION SHIFTS ERRATICALLY BETWEEN 20 AND 40 MPH. WHEN COMING TO A STOP, AT THE SAME SPEED, THE VEHICLE SURGES FORWARD. I HAVE TAKEN THE VEHICLE BACK TO THE DEALERSHIP 3 TIMES. THEY REPROGRAMED THE TRANSMISSION MODULE 2 TIMES WITH NO IMPROVEMENT. THIS PROBLEM HAPPENS IN ALL 4 DRIVING MODES. I PURCHASED THIS VEHICLE 10-22-2019 AND THE PROBLEM STARTED ABOUT 3 OR 4 DAYS LATER AND CONTINUES THROUGH TODAY 2-23-2020.

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