NHTSA Complaint #11310438 — 2018 CHEVROLET EQUINOX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11310438
Vehicle	2018 CHEVROLET EQUINOX
Component	ELECTRICAL SYSTEM
Date of Incident	February 20, 2020
Date Filed	February 20, 2020
Mileage	17,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WHILE DRIVING ON I-95 IN PALM BEACH COUNTY FLORIDA, IN HEAVY TRAFFIC, I CAME TO A STOP AND THE CAR AUTOMATICALLY SHUT OFF. THIS IS WHAT IS SUPPOSED TO HAPPEN. HOWEVER, WHEN I TOOK MY FOOT OFF THE BRAKE THE CAR DID NOT RESTART. WHEN THAT HAPPENED THE ENTIRE CAR WENT DEAD. I COULD NOT TURN ON THE HAZZARD SIGNAL, I COULD NOT LOCK OR UNLOCK THE DOORS, ONSTAR WOULD NOT WORK. I PUT THE CAR IN PARK AND TRIED TO RESTART THE CAR. NOTHING AT ALL HAPPENED. I THEN TRIED TO PUT THE CAR IN NEUTRAL, BUT IT WOULD NOT SHIFT TO NEUTRAL. I THEN TRIED ONSTAR AGAIN, BUT EVEN THOUGH THE GREEN LIGHT WAS ON, NOTHING HAPPENED. I GOT OUT OF THE CAR SO THAT IF IT GOT HIT, I WOULD NOT BE HURT. THE CAR WAS IN THE RIGHT DRIVING LANE OF AN EXTREMELY BUSY HIGHWAY AND I COULD NOT GET IT OFF THE ROAD.

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