NHTSA Complaint #11310309 — 2013 FORD ESCAPE

THERE HAVE BEEN SEVERAL COOLANT RECALLS FOR FORD ESCAPES. MINE FELL UNDER ONE RECALL. MY COOLANT LIGHT CONTINUED TO COME ON AND WHEN I TOOK IT TO THE DEALER, THEY WOULD TOP IT OFF AS A COURTESY AND I NEVER RECEIVED A WORK ORDER. I HAD TO REPLACE A COOLANT VALVE ONCE AND THEN I TOOK IT TO THE DEALER AGAIN AND THE SAME THING WAS WRONG. I REACHED OUT TO FORD SINCE THERE HAVE BEEN SEVERAL RECALLS FOR THE COOLANT BUT THEY WOULD NOT COVER ANY PORTION OF THE COST. I FEEL THAT MY CAR SHOULD HAVE BEEN PART OF THE RECALLS SINCE IF I HAD NOT HAD THIS PART REPLACED, THE COOLANT WOULD HAVE LEAKED AND THE CAR COULD HAVE STARTED ON FIRE. THE ADVISOR ACTUALLY SAID, I WAS HIGHLY RECOMMENDING YOU GET THIS REPAIR. I CONTACTED FORD AND ASKED THEM FOR A CUSTOMER REVIEW BECAUSE MY CAR COULD HAVE CAUSED SERIOUS DAMAGE AND ASKED THEM TO HELP WITH THE COST AND THEY SAID THEY COULDN'T. I AM REACHING OUT BECAUSE MY CAR SHOULD HAVE BEEN PART OF THE RECALL AND THIS SHOULD HAVE BEEN COVERED.