NHTSA Complaint #11310218 — 2012 FORD F-150

AFTER EXPERIENCING A SPEED SENSOR FAILURE IN MY FORD F-150, I TOOK IT TO A LOCAL DEALER TO HAVE THE RECALLED PART REPLACED (SPEED SENSOR/LEAD FRAME). THEY DID NOT REPLACE THE PART, INSTEAD FLASHED THE SENSOR WITH NEW SOFTWARE. THE NEXT DAY, ENCOUNTERED A RELATED ISSUE, AFTER TAKING IT BACK, THE SERVICE REP STATED THAT IT SEEMS TO BE THE LEAD FRAME AND WOULD BE COVERED BY FORD BUT DID NOT OFF AN ADDITIONAL APPOINTMENT, ADVISED TO CALL BACK IF THE PROBLEM PERSISTS. I HAVE CONTINUED HAVING THESE ISSUES. ISSUE: VEHICLE STOPS SHIFTING, LOCKS INTO THE GEAR THAT IT IS IN, SPEEDOMETER STOPS WORKING, ALL DATA GOES BLANK AND TRANSMISSION ACTS LIKE IT SLIPS. THEN, STOP THE VEHICLE, TURN IT OFF, RESTART, THEN RUNS FINE UNTIL NEXT OCCURRENCE. AFTER MUCH MUCH RESEARCH AND AGREED DISCUSSION WITH THE SERVICE REP AT 2 DIFFERENT DEALERSHIPS, IT DISPLAYS THE EXACT SYMPTOMS OF THE LEAD FRAME WHICH IS MENTIONED IN THE RECALL ISSUED RELATED TO THIS ISSUE. 2 DIFFERENT DEALERSHIPS HAVE NOW REFUSED TO REPLACE THE PART BECAUSE THE ERROR CODE IS NOT PRESENT WHEN I GET THE VEHICLE THERE AND THAT IS BECAUSE I HAVE TO GET THE ISSUE TO CLEAR SO I CAN CONTINUE DRIVING IT. I HAVE ALSO CONTACTED FORD MOTOR CO. CUSTOMER SERVICE AND HAVE HAD THE ISSUE ESCALATED 3 TIMES, EACH TIME THEY COME BACK WITH A RESPONSE "THERE ARE NO CURRENT PROGRAMS AVAILABLE TO ASSIST" EVEN THOUGH THERE IS A FORD ISSUED RECALL ISSUED IN FEB. 2019. I HAVE ALSO WAITED FOR A WEEK FOR A CALL BACK FROM THE SERVICE MANAGER BUT NO RESPONSE. THE ISSUE PERSISTS WITH NO ACTION FROM FORD. I AM STUCK DRIVING MY TRUCK EVERYDAY IN FEAR OF BEING STRANDED AND CAUSING AN ACCIDENT. I HAVE ALSO SENT AN EMAIL TO THE GENERAL MANAGER OF PEORIA FORD IN PHOENIX AZ AND HAVE YET TO RECEIVE A RESPONSE.