NHTSA Complaint #11310217 — 2016 VOLKSWAGEN GTI

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11310217
Vehicle	2016 VOLKSWAGEN GTI
Component	ENGINE
Date of Incident	September 30, 2019
Date Filed	February 19, 2020
Mileage	69,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

DRIVING TO WORK ON MONDAY, SEPTEMBER 30, 2019 AT 7:45AM, AN INDICATION NOTIFICATION CAME ON THAT THE COOLANT RESERVOIR WAS EXTREMELY LOW. I PULLED OVER INTO A PARKING LOT OF A DONUT SHOP ON LEFFINGWELL RD AND MEYER RD AND POPPED MY HOOD OPEN. COOLANT RESERVOIR WAS COMPLETELY EMPTY. A FRIEND WAS CALLED TO COME PICK ME UP AND DRIVE TO A VW DEALERSHIP TO PICK UP COOLANT AND DISTILLED WATER FROM A LIQUOR STORE. COOLANT WAS TOPPED OFF. NEXT DAY, CAR WAS TAKEN INTO AN AUTO REPAIR SHOP AND CONFIRMED THAT THERMOSTAT HOUSING FAILED AND DUMPED COOLANT.

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