NHTSA Complaint #11711276 — 2016 VOLKSWAGEN GTI

I am reporting a safety concern related to Safety Recall 20UF on my 2016 Volkswagen Golf GTI SE and the handling of this recall by an authorized Volkswagen dealership (Pohanka Volkswagen, Capitol Heights, MD). Prior to the recall service, the vehicle exhibited loss of power, intermittent shuddering, and severe difficulty refueling (fuel pump nozzle repeatedly shut off even with a low fuel level). These symptoms were similar to prior EVAP system failures that required replacement of the charcoal canister and EVAP purge (N80) valve earlier in 2025. I brought the vehicle to the dealership on December 29, 2025, specifically requesting completion of Recall 20UF and inspection/replacement of EVAP components if necessary. The dealership initially refused to perform the recall unless I returned the vehicle with less than one-quarter tank of fuel, despite the recall documentation specifying that fuel extraction equipment (VAS5190A or equivalent) is required for this repair. A diagnostic report generated by the dealership listed a “Fuel Pump (in tank)” replacement as a customer-pay repair before later removing it once it was identified as recall-related. After significant delays, the dealership stated the recall had been completed and declined to replace any EVAP components. Since the recall service, the vehicle continues to experience intermittent shuddering and difficulty accelerating. While refueling has temporarily improved, drivability concerns persist, raising questions about whether the recall repair was properly performed and whether the vehicle remains safe to operate. I am concerned about inconsistent handling of a safety recall, improper diagnostic practices, and continued fuel-system-related drivability issues that may pose a safety risk.