NHTSA Complaint #11310148 — 2014 JEEP GRAND CHEROKEE SERVICE BRAKES

Complaint Details

ODI Number	11310148
Vehicle	2014 JEEP GRAND CHEROKEE
Component	SERVICE BRAKES
Date of Incident	November 1, 2019
Date Filed	February 19, 2020
Mileage	84,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL* THE CONTACT OWNS A 2014 GRAND JEEP CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THE VEHICLE SHIFTED INTO NEUTRAL. THE CONTACT PULLED THE VEHICLE OFF OF THE ROADWAY BUT WAS UNABLE TO RESTART THE VEHICLE. THE BATTERY TERMINAL WAS DISCONNECTED AND RECONNECTED BEFORE THE CONTACT WAS ABLE TO RESTART THE VEHICLE. ADDITIONALLY, THE VEHICLE FAILED TO EXCEED 30 MPH WHILE DRIVING. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY TAKEN TO GARDEN CITY JEEP CHRYSLER DODGE RAM 283 N FRANKLIN ST, HEMPSTEAD, NY 11550 (516) 336-4712, DUE TO THE TRACTION CONTROL WARNING LIGHT BEING ILLUMINATED. THE CONTACT STATED THAT ON SEVERAL OCCASIONS THE BRAKES ACTIVATED INDEPENDENTLY WITH THE VEHICLE PULLING TO THE RIGHT. THE CONTACT REFUSED TO PAY FOR A DIAGNOSTIC TEST TO BE PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED OR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 84,000.

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