NHTSA Complaint #11309861 — 2016 RAM 2500 STEERING

Complaint Details

ODI Number	11309861
Vehicle	2016 RAM 2500
Component	STEERING
Date of Incident	February 17, 2020
Date Filed	February 18, 2020
Mileage	131,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AZ

Consumer Description

TL* THE CONTACT OWNS A 2016 RAM 2500. WHILE DRIVING AT 40 MPH DOWN A MOUNTAIN THE STEERING WHEEL FAILED TO MOVE. THE CONTACT STATED THAT THE FLOOR MAT WAS STUCK ON THE STEERING SHAFT KNUCKLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO HENRY BROWN CHRYSLER JEEP DODGE 1990 N PINAL AVE, CASA GRANDE, AZ 85122 (520) 836-2147 BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000. *DT*JB

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