NHTSA Complaint #11662561 — 2016 RAM 2500

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11662561
Vehicle 2016 RAM 2500
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

I received an NHTSA recall notice V06/NHTSA 19V-021 on or about April 2023, I brought this vehicle to Stat Line Jeep Dodge RAM located in Somerset, MA early April to fix the vehicle pursuant to the recall notice for a Drag Link problem/defect. Upon arrival the service department stated they had not received a welding machine necessary to fix the problem and to call for another appointment, On or about April 10, 2023, I again brought the vehicle to State Line RAM dealership to complete the repair. On May 31, 2023, I brought the vehicle to Town Fair Tire Center to have all 4 new tires replaced and have the front end aligned. I was told that the alignment could not take place since the dealership welded the "Tie Rods" together. I brought the vehicle back to State Line dealership and asked why my vehicle's tie rods were welded. They told me that the NHTSA had told them that was the fix. I wanted to know how to get the vehicle aligned and the dealership told me that I would have to pay $850.00 to replace them and that should have been done except the NHTSA said to weld them together.

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