NHTSA Complaint #11309839 — 2018 NISSAN TITAN

TL* THE CONTACT OWNS A 2018 NISSAN TITAN. WHILE DRIVING 25-35 MPH THE STEERING WHEEL VIBRATED AND THERE WAS AN ABNORMAL METAL ON METAL SOUND DETECTED. THE VEHICLE WAS TOWED TO FORMULA NISSAN 1504 US-302, BARRE, VT 05641 (802) 479-2277 WHERE IT WAS DIAGNOSED THAT THE TIE ROD, STEERING RACK, GEAR LINKAGE, AND SWAY ARM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER THE FAILURE RECURRED. ON ANOTHER OCCASION, WHILE DRIVING 25 MPH MAKING A LEFT TURN THE STEERING WHEEL SHUDDERED AND DROVE INTO A SNOWBANK. WITHOUT WARNING THERE WAS AN ABNORMAL POPPING NOISE DETECTED. THE VEHICLE WAS TOWED TO FORMULA NISSAN 1504 US-302, BARRE, VT 05641 (802) 479-2277 BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED WHO SENT AN INVESTIGATOR WHO STATED THE FAILURE WAS DUE TO AN OUTSIDE SOURCE. THE FAILURE MILEAGE WAS 46,000.