NHTSA Complaint #11309838 — 2012 DODGE JOURNEY

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11309838
Vehicle	2012 DODGE JOURNEY
Component	STEERING
Date of Incident	January 27, 2020
Date Filed	February 18, 2020
Mileage	107,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

TL* THE CONTACT OWNS A 2012 DODGE JOURNEY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL SOUND IN THE VEHICLE. THE CONTACT STATED THAT THE STEERING WHEEL BECAME FIRM AND DIFFICULT TO MANEUVER. UPON INVESTIGATION, THE CONTACT ASSOCIATED NHTSA CAMPAIGN NUMBER: 16V273000 (STEERING) WITH THE FAILURE. THE VEHICLE HAD NOT BEEN TAKEN TO BE SERVICED BY A DEALER OR A MECHANIC. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.

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