NHTSA Complaint #11309831 — 2016 RAM 2500

TL* THE CONTACT OWNS A 2016 RAM 2500. THE CONTACT STATED THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 19V021000 (STEERING) SERVICED AT DALE WILLEY CHRYSLER DODGE JEEP RAM LOCATED AT 2300 W 29TH TERRACE, LAWRENCE, KS 66047. THE CONTACT WHILE DRIVING AT 57 MPH, THE CONTACT BECAME AWARE THAT THE STEERING WHEEL WAS NOT CENTERED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. WHILE INSPECTING THE VEHICLE, THE CONTACT NOTICED THE WELDED NUT WAS FRACTURED. THE CONTACT STATED HE WAS ABLE TO FIX THE FRACTURE ON HIS OWN. THE DEALER WAS CONTACTED AND WAS MADE AWARE OF THE FAILURE. THE CONTACT STATED THE FAILURE RECURRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 62,917. *DT