NHTSA Complaint #11309822 — 2008 MAZDA TRIBUTE

TL* THE CONTACT OWNS A 2008 MAZDA TRIBUTE. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT AN UNDISCLOSED SPEED, THE STEERING CEASED WITHOUT WARNING. THE DRIVER WAS ABLE TO DRIVE THE VEHICLE TO AN INDEPENDENT MECHANIC TO HAVE THE VEHICLE DIAGNOSED. THE DRIVER WAS INFORMED THAT THE TORQUE SENSOR KIT, UPPER STEERING COLUMN BOT, AND STEERING COLUMN ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. NELSON MAZDA COOL SPRINGS LOCATED AT 7104 S. SPRINGS DR, FRANKLIN, TN 37067, WAS CONTACTED AND INFORMED OF THE FAILURE. THE DRIVER WAS THEN REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE DRIVER WAS INFORMED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V282000 (STEERING) AND THAT A SECOND REPAIR WOULD NOT BE OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.