NHTSA Complaint #11309656 — 2009 CHEVROLET HHR

THE VEHICLE HAS STARTED LOSING POWER STEERING AT LOW SPEEDS INTERMITTENTLY. IN RESEARCHING THE PROBLEM, A RECALL ON THE ELECTRONIC POWER STEERING FOR THIS 2009 HHR WAS FOUND. IN ADDITION, I FOUND THAT GM ISSUED A BULLETIN (14119) UNDER RECALL N140115, STATING THAT FOR MODEL YEAR 2006-2008 AND EARLY PRODUCTION 2009 HHRS, TO PROVIDE EPS MOTOR REPLACEMENT FOR THE LIFE OF THE VEHICLE. SINCE I HAVE NOT HAD THIS VEHICLE SINCE 2009, I CONTACTED THE DEALERSHIP TO LOOK UP THE RECALL HISTORY AND FOUND THE EPS MOTOR WAS REPLACED ONCE ALREADY. HOWEVER, THIS LATE 2008 PRODUCTION/MID-2009 DELIVERY HHR IS LOSING POWER STEERING AT LOW SPEEDS AGAIN. WHILE MYSELF AND TEENAGE DAUGHTER HAVE DRIVEN IT ON THE ROAD. THE DEALERSHIP COULD GET NO DIAGNOSTIC CODE OF THIS AND HAS TOLD ME THERE IS NO OPEN RECALL ON THIS VEHICLE AND WE ARE RESPONSIBLE FOR PAYING FOR THE MOTOR REPLACEMENT. I AM VERY DISTURBED THAT THIS PROBLEM 1. GENERATES NO CODE, 2. IS BEING UNACKNOWLEDGED BY GM, AND 3. SEEMS TO BE AN ON-GOING THREAT TO SAFETY FOR MANY HHR DRIVERS. GM HAS MADE A MISTAKE IN NOT INCLUDING MY MAKE/MODEL (OR SO IT SEEMS) IN THE BULLETIN PERTAINING TO REPLACING THE EPS MOTOR FOR LIFE AND IS FAILING TO ACKNOWLEDGE THAT THEY MAY HAVE ADDITIONAL VEHICLES ON THE ROAD NEEDING TO BE SERVICED, ESPECIALLY WHEN THE DRIVER STATES THERE IS A PROBLEM POSING A SERIOUS SAFETY CONCERN. NOTE, THE PRODUCTION OF MY HHR BEING IN 2008, DELIVERED IN 2009 AND FAILURE BY GM TO ACKNOWLEDGE UNDER BULLETIN 14119.