NHTSA Complaint #11309110 — 2013 FORD ESCAPE

TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE SUDDENLY SHUT OFF IN THE MIDDLE OF TRAFFIC. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THE FAILURE AS THE ELECTRICAL SYSTEM WIRING. THE VEHICLE WAS THEN TAKEN TO THE CAMPBELL FORD LINCOLN, INC. (2801 S 11TH ST, NILES, MI 49120) WHERE DIAGNOSTIC TESTING DETERMINED THAT THE FAILURE WAS RELATED TO THE SECURITY SYSTEM AND KEY FOB. THEY STATED THAT ANOTHER KEY NEEDED TO BE MADE. THE ISSUE RECURRED AND THE VEHICLE HAS BEEN BACK TO THE DEALER FOR A MONTH WITH NO FIX YET FOR THE ISSUE. THE MANUFACTURER JUST STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS 117,653.