NHTSA Complaint #11308925 — 2005 TOYOTA SEQUOIA

ON 1/31/20 I TOOK POSSESSION OF 2005 TOYOTA SEQUOIA, VIN [XXX] AND ON 2/3/20 I REGISTERED THE VEHICLE IN THE STATE OF MASSACHUSETTS. THE PREVIOUS OWNER [XXX] HAD ORIGINALLY PURCHASED THE VEHICLE ON NOVEMBER 27, 2007 WITH 48,836 MILES. [XXX]. TOLD ME THAT TOYOTA HAD INSPECTED THE FRAME AND COATED IT. ON 2/4/20 I VISITED TOYOTA OF DARTMOUTH IN NORTH DARTMOUTH, MA 02747 FOR SET UP AN APPOINTMENT TO HAVE TWO AIR BAG RECALLS ADDRESSED. UPON THEIR REVIEW OF THE VEHICLE'S TOYOTA SERVICE RECORD THEY INFORMED ME THAT NO RECORD REGARDING THE FRAME OR FRAME COATING EXISTS. ON 2/11/20 TOYOTA DARTMOUTH TOOK THE VEHICLE IN FOR THE TWO AIR BAG RECALLS AND DURING THAT TIME I HAD ASKED FOR AN OPINION OF THE FRAME. THEY COMPLETED THE AIR BAG RECALLS AND TOLD ME THAT THEY WERE UNABLE TO LIFT THE VEHICLE. SEVERE ROT HOLES ON THE DRIVER SIDE REAR OF FRAME WHERE DRAG LINK CONNECTS TO FRAME. VEHICLE IS UNSAFE.? THEY RECOMMENDED I CALL TOYOTA BECAUSE THE FRAME PROGRAM HAD EXPIRED BUT SAID THAT TOYOTA MIGHT BE ABLE TO HELP. I CALLED TOYOTA THAT AFTERNOON AND WAS TOLD A CUSTOMER EXPERIENCE AGENT WOULD CALL ME BACK THE FOLLOWING DAY. ON 2/12/20 A TOYOTA AGENT CALLED ME AND EXPLAINED THAT BECAUSE THE FRAME PROGRAM HAD EXPIRED IN JANUARY 2019 THAT THERE WAS NOTHING THAT TOYOTA COULD DO. I ASKED TO SPEAK WITH SOMEONE HIGHER UP WHO COULD REVIEW THE CASE. I WAS CONNECTED WITH [XXX], OPERATIONS SUPERVISOR OF CUSTOMER EXPERIENCE AT THE TOYOTA HEADQUARTERS IN PLANO, TX. [XXX] ALSO EXPLAINED THAT BECAUSE THE FRAME INSPECTION/REPLACEMENT PROGRAM FOR MY VEHICLE HAD EXPIRED THAT THERE WAS NOTHING TOYOTA COULD DO. I REQUESTED THAT HE ELEVATE THE CASE HIGHER TO SOMEONE WHO COULD REVIEW THE CASE ON A STAND ALONE BASIS. [XXX] TOLD ME THAT HE WAS THE HIGHEST THIS COULD GO AND THAT THERE WOULD BE NO FURTHER ACTION BY TOYOTA FOR THIS CASE # [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR