NHTSA Complaint #11308800 — 2017 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11308800
Vehicle	2017 KIA SORENTO
Component	ENGINE
Date of Incident	February 4, 2020
Date Filed	February 12, 2020
Mileage	77,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE CAR STALLED WHILE I WAS DRIVING. NO WARNING LIGHTS (NO CHECK ENGINE LIGHT, TEMP, ETC.) OR WARNING. I PULLED OVER, TURNED IT OFF THEN BACK ON AND STARTED TO HEAR A LOW KNOCKING IN MOTOR. IT RAN FOR A FEW MILES, THEN STALLED AT A LIGHT. I TURNED OFF THEN BACK ON THEN MADE IT HOME. AT HOME MY HUSBAND CHECKED THE OIL AND IT LOOKED "MILKY". WHEN HE TRIED TO DRIVE IT TO THE KIA IT MADE A LOUD NOISE IN THE MOTOR AND DIED. WE TOWED IT TO KIA. KIA TELLS US THAT BECAUSE THE OIL IS ""MURKY" THEY WILL NOT UPHOLD THE 100,000 WARRANTY (UNDER 80,000 MILES ON THE CAR). WE BELIEVE THE CHANGE IN OIL IS DUE TO A DEFECT.

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