NHTSA Complaint #11308674 — 2008 MERCURY MARINER

TL* THE CONTACT OWNED A 2008 MERCURY MARINER. WHILE DRIVING THE POWER STEERING ASSIST SUDDENLY FAILED AND THE STEERING BECAME DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DETERMINED THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE SAFELY. THE CONTACT STATED THAT THE WHILE DRIVING APPROXIMATELY 60 MPH THE 'POWER STEERING ASSIST FAILURE' MESSAGE SUDDENLY OCCURRED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE MANUFACTURER AND LOCAL DEALER WAS NOT NOTIFIED. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V284000(STEERING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 215,000.