NHTSA Complaint #11308571 — 2013 BUICK REGAL

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11308571
Vehicle	2013 BUICK REGAL
Component	EXTERIOR LIGHTING
Date of Incident	January 15, 2019
Date Filed	February 11, 2020
Mileage	46,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

DRIVER'S HEADLIGHT QUIT WORKING. TOOK IT TO DEALER, THEY SAID IT WAS THE HEADLIGHT. WASN 'T THE HEADLIGHT. SAID IT WAS THE BALLAST. WORKED FOR 2 MINUTES. THEY SAID THAT TICKET WAS CLOSED AND CHARGED ME $650. THEY SAID NEXT STEP WAS A HEADLIGHT ASSEMBLY. HAVE BEEN TRYING TO ORDER ONE AND IT IS NO LONGER AVAILABLE. $1600 FROM DEALER. LIGHT HAD ACCUMULATED CONSIDERABLE MOISTURE PRIOR TO THE HID ASSEMBLY FAILING. WHEN THE BALLAST WAS REPLACED THE LIGHT FAILED AGAIN BEFORE I ARRIVED HOME 3 MILES AWAY.

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