NHTSA Complaint #11308513 — 2016 SUBARU OUTBACK ELECTRICAL SYSTEM

Complaint Details

ODI Number	11308513
Vehicle	2016 SUBARU OUTBACK
Component	ELECTRICAL SYSTEM
Date of Incident	May 1, 2019
Date Filed	February 11, 2020
Mileage	25,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

DIFFICULTY TURNING THE CARS IGNITION INTO THE OFF POSITION TO REMOVE KEY. KEY STOCKS IN IGNITION AND CAR STAYS TURNED ON IN ACCESSORY MODE. OFTEN TAKES UP TO 6 TIMES RESTARTING AND STOPPING TO GET KEY TO RELEASE. DEALER CLAIMS IT IS THE COMPUTER RELAY THAT ISN'T RECOGNIZING THAT THE CAR HAS BEEN PUT INTO PARK. THIS IS WHEN THE CAR IS STOPPED.... THIS HAS BEEN GOING ON SINCE APPROXIMATELY MAY OF 2019 TO CURRENT. AT FIRST IT WAS ONLY OCCASIONALLY BUT REACHED THE POINT WHERE IT HAPPENED 9 TIMES OUT OF 10.

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