NHTSA Complaint #11308496 — 2018 FORD C-MAX
VISIBILITY/WIPER issue reported to NHTSA
Complaint Details
| ODI Number | 11308496 |
| Vehicle | 2018 FORD C-MAX |
| Component | VISIBILITY/WIPER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MI |
Consumer Description
THE RIGHT-HAND OUTSIDE REARVIEW MIRROR CONTAINS A SMALL INSET MIRROR INTENDED TO PROVIDE A DIFFERENT ANGLE OF VIEW SO AS TO GIVE THE DRIVER VISIBILITY OF VEHICLES ALONGSIDE OR IN THE "BLIND SPOT." IT IS SUPPOSED TO BE MOUNTED AT AN ANGLE RELATIVE TO THE PLANE OF THE MAIN MIRROR SIMILAR TO THE DRIVER SIDE MIRROR, BUT ON MY CAR IT IS MOUNTED IN THE SAME PLANE AS THE MAIN MIRROR SO THE VIEWS ARE IDENTICAL. FORD DEALER'S SERVICE MANAGER SAYS IT'S CORRECT, BUT EVERY OTHER FORD VEHICLE I HAVE SEEN HAS AN BLIND SIDE MIRROR THAT IS ANGLED. FORD'S CUSTOMER SERVICE CONSULTANTS REFUSE TO DISPUTE THE LOCAL DEALER'S OPINION. I BELIEVE THIS MIRROR WAS MANUFACTURED AND INSTALLED IN ERROR. FORD'S OWNER MANUALS FOR VARIOUS MODELS ALL DESCRIBE THE BLIND SPOT MIRRORS IDENTICALLY, BUT MY MIRROR DOES NOT CONFORM TO THOSE DESCRPTIONS. MORE CRITICALLY, IT DOESN'T PERFORM ITS INTENDED FUNCTION.
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