NHTSA Complaint #11308481 — 2016 FORD FUSION

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED THE VEHICLE STARTED TO OVERHEAT. THE LOW COOLANT LEVEL WARNING LIGHT ILLUMINATED. THE CONTACT COASTED TO THE SIDE OF THE ROADWAY TO CHECK THE COOLANT LEVEL. THE CONTACT STATED THAT THE COOLANT LEVEL FLUCTUATED UP AND DOWN. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE LEAK MAY BE AT THE COOLANT RESERVOIR BUT WAS NOT CONFIRMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED SEVERAL TIMES. ADDITIONALLY, UPON START UP THE RPM REVVED UP AND THE VEHICLE VIBRATED ABNORMALLY WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TURNED OFF AND BACK ON AND OPERATED AS INTENDED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT SUBJECTED TO A RECALL AND REFERRED THE CONTACT BACK TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS 140,000. *DT VEHICLE WAS TAKEN TO GENGRAS FORD (PLAINVILLE, CT) TO BE DIAGNOSED. CONSUMER WAS INFORMED THAT THE CYLINDERS WERE GETTING COOLANT IN THEM WHICH WAS CAUSING ENGINE TO MISFIRE. CONSUMER STATES THAT THEY RECEIVED A RECALL NOTICE FOR THE SAME ISSUE FOR THEIR 2017 FORD FUSION TITANIUM. MANUFACTURER WAS CONTACTED AND SAID THAT THEY WOULD LOOK INTO THE ISSUE. *DL