NHTSA Complaint #11308139 — 2017 DODGE DURANGO

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11308139
Vehicle	2017 DODGE DURANGO
Component	POWER TRAIN
Date of Incident	January 30, 2020
Date Filed	February 10, 2020
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

VEHICLE HAS TRANSMISSION GEAR ISSUE OR SOFTWARE PROBLEM WHEN DOWNSHIFTING. CAR IS SUPPOSEDLY LEARNING TO DRIVING HABIT BUT TRANSMISSION SHIFTING JERKS ESPECIALLY WHEN YOU ARE DECREASING SPEED BEHIND CAR IN FRONT AND AS IT IS FULLY STOPPED AND ENGAGES INTO IDLE(1) IT JERKS HARSHLY TO POINT OF ALMOST HITTING CAR IN FRONT. EVEN WHEN PUTTING CAR INTO AUTOMATIC TO PADDLE SHIFTING MODE IT JERKS JUST TO ENGAGE THE GEAR. ECO MODE IS SPORADIC, SPORT MODE IS LESS, AND MANUAL PADDLE SHIFTING IS LEAST NOTICEABLE SINCE IT IS CONTROLLED BY USER. SIMILAR ISSUES HAVE BEEN REPORTED BY MULTIPLE DODGE USERS REGARDING TRANSMISSION JOLTING EVEN FOR 2015 TO 2019 MODELS, MAYBE EVEN FURTHER BACK. VEHICLE IS GOING TO SHOP TODAY ON 2/10/20.

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