NHTSA Complaint #11307987 — 2007 MAZDA CX-7

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11307987
Vehicle	2007 MAZDA CX-7
Component	AIR BAGS
Date of Incident	July 15, 2019
Date Filed	February 9, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

BEFORE I RECEIVED THE RECALL NOTICE I HAD TAKEN THE CAR IN TO STAR MAZDA AN AUTHORIZED DEALER IN GLENDALE TWICE FOR THE AIRBAG LIGHT WARNING SIGN WHICH HAD BEEN LIT UP ON THE DASHBOARD. TWICE STAR MAZDA CHARGED ME $140.00 FOR DIAGNOSTICS AND COULDN'T FIND THE PROBLEM WITH THE LIGHT. AFTER I RECEIVED THE NOTICE I TOOK THE CAR IN AND AFTER TWO HOURS THEY INDICATED THAT THEY REPLACE THE PARTS NEEDED AND IT IS A SIMPLE RECALL AND ITS NOT SO IMPORTANT. THE AIRBAG MALFUNCTION LIGHT IS STILL LIT ON THE DASHBOARD AND MY REGULAR MECHANIC STATED THAT THE AIRBAG MIGHT NOT FUNCTION ON MY CAR SINCE THE MALFUNCTION LIGHT IS LIT. PLEASE ADVISE. I HAVE ANOTHER MAZDA WITH THE SAME PROBLEM AND THE DEALER REFUSES TO RESOLVE THE AIRBAG WARNING SIGN WHICH IS ON RIGHT AFTER I TURN ON THE VEHICLE. THE OTHER MAZDA VIN # IS [XXX]. PLEASE ADVISE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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