NHTSA Complaint #11307925 — 2017 JEEP PATRIOT

DAY 3 OF DRIVING ON HIGHWAYS FOR A LONG DISTANCE VACATION TRIP, THE FRONT END STARTED MAKING NOISES; COULDN'T PINPOINT LOCATION OF NOISE. SUSPECTED WHEEL CALIPER ON FRONT DRIVERS' SIDE, OR SOMETHING IN THAT AREA. DAY 4, I KNEW I HAD TO DO SOMETHING. NOISE WAS STILL THERE; NOISE WOULD SLOW DOWN AND DISAPPEAR WHEN APPLYING BRAKES, YET WAS STILL THERE AT SLOW SPEEDS. DROVE TO A PEPBOYS; NOISE BECAME WORSE, AND I HAD DIFFICULTY TURNING TIGHT CORNERS TO PULL INTO THEIR PARKING SPACE. WAS TOTALLY AFRAID TO DRIVE THE CAR ANY FURTHER. PEPBOYS DID SOME ROAD TESTING, AND PUT CAR UP ON LIFT. MY FRONT CONTROL ARMS HAD RUSTED AND TORN BUSHINGS. PEPBOYS REPLACED THE CONTROL ARMS AND I HAVE NOT HAD ANY PROBLEMS SINCE (INCLUDING RETURN 3-DAY HIGHWAY DRIVING TRIP). I CONTACTED JEEP TO SEE IF THEY WOULD REIMBURSE ME THE COST OF THE CONTROL ARMS SINCE MY CAR WAS STILL UNDER WARRANTY; THEY WOULD NOT. CAR WAS PURCHASED NEW ON 2/16/2017. MILEAGE IN AT PEPBOYS WAS 28,936. I HAVE BOTH CONTROL ARMS; ATTACHED PICTURES ARE OF THE BUSHINGS. CAN TAKE MORE PICTURES IF NECESSARY.