NHTSA Complaint #11307286 — 2014 CHEVROLET CRUZE

TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED WHILE DRIVING. THE VEHICLE WAS TAKEN TO JACK SCHMITT CHEVROLET OF WOOD RIVER LOCATED AT (1870 E EDWARDSVILLE RD, WOOD RIVER, IL 62095, (618) 259-4900) WHERE THE CONTACT WAS INFORMED THAT THE CATALYTIC CONVECTOR FAILED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED AND IT WAS CONFIRMED THAT THE CATALYTIC CONVERTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE CATALYTIC CONVERTER WAS REPLACED TWICE AT AN INDEPENDENT MECHANIC. THE CONTACT STATED THAT THE FAILURE PERSISTED BUT WAS NOT TAKEN TO AN AUTHORIZED DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. THE VIN WAS INVALID.