NHTSA Complaint #11307127 — 2017 HONDA CR-V

THIS IS A CONTINUATION OF COMPLAINT 11307119 IN WHICH I HAD TO TOW CAR TO DEALERSHIP FOR SERVICE. I RECEIVED A CALL AFTER CHRISTMAS THAT MY CAR WAS READY FOR PICKUP AND THERE WAS NOTHING WRONG WITH IT BUT IT WAS OUT OF GAS. I WENT TO PICK UP THE CAR AND WAS CHARGED $100 PLUS FOR THE THREE GALLONS OF GASOLINE. I GOT IN THE CAR, STARTED IT, IT WAS RUNNING ROUGH THEN AS I STARTED TO LEAVE ALL THE WARNINGS CAME UP AGAIN, I PULLED BACK AROUND TO THE SERVICE BAY AND GOT THE ATTENTION OF THE SERVICE REP AND SHOWED HIM THE WARNINGS ON THE DASH. HE GOT A TECHNICIAN AND HOOKED UP A DIAGNOSTIC TOOL BUT SAID HE SAW NO CODES, SO HE GOT A COMPUTER AND HOOKED IT UP AND SAID ALL HE SAW WAS AN EVAP CODE, BUT ALL THE WARNINGS WERE ON DISPLAY. I WAS TOLD TO LEAVE CAR SO THEY COULD CHECK FURTHER. I LEFT IN THE LOANER. A COUPLE DAYS LATER I WAS CALLED AND TOLD THEY WOULD NEED TO TEAR THE ENGINE DOWN TO TRY TO FIND THE PROBLEM AND I WOULD NEED TO APPROVE THE WORK AND AGREE TO PAY IF IT WERE DEEMED NOT COVERED BY WARRANTY. I AGREED. I WAS LATER CALLED AND TOLD IT NEEDED TO HAVE THE INJECTORS REPLACED AND IT WOULD NOT BE COVERED AND THE COST WOULD BE $1440. I TOLD THE REP THE CAR WAS NOT SAFE TO DRIVE AND THEY SHOULD CONTINUE WITH THE REPAIR.. LATER THAT DAY I CALLED AND WAS TOLD I COULD PICK UP THE CAR, I WENT TO GET THE CAR AND WAS TOLD IT HAD NOT BEEN REPAIRED AND A NOTE WAS ON SERVICE RECORD THAT THE CUSTOMER HAD DECLINED TO HAVE THE CAR REPAIRED. I WAS VERY CONFUSED AND UPSET. I COMMENTED ABOUT MY DISPLEASURE AND CONCERN FOR SAFETY, I WAS TOLD I RECEIVED GREAT SERVICE ESPECIALLY SINCE I DID NOT PURCHASE CARE THERE. I WAS ALSO CHARGED $300 PLUS AND THE CAR WAS NOT REPAIRED AND UNSAFE. I ASKED TO SEE SERVICE MANAGER BUT WAS TOLD HE WAS NOT IN. I PAID THE BILL AND LEFT. BEFORE I GOT HOME THE CAR WENT INTO LIMP MODE AGAIN AND ALL THE WARNINGS CAME UP ALSO.