NHTSA Complaint #11306761 — 2006 SUBARU LEGACY

OUR CAR WAS RECALLED DUE TO A SAFETY HAZARD WITH THE PASSENGER SIDE AIRBAG IN 2016, SO SEVERE THAT THE LETTER STATED THAT DEATH COULD OCCUR SHOULD THE AIRBAG DEPLOYS. AFTER AN INITIAL APPOINTMENT, WE WERE TOLD WE HAD TO WAIT ABOUT A MONTH FOR THE REPLACEMENT TO BE DELIVERED. DURING THIS TIME, WE WERE NOT ABLE TO HAVE A PASSENGER IN THE FRONT SEAT. WE HAD TO ARRANGE FOR OTHER TRANSPORTATION ON THE DAY THAT OUR CAR WAS REPAIRED AS WELL AS WHEN IT WAS ORIGINALLY INSPECTED FOR THE REPLACEMENT PART. AFTER THE WORK WAS DONE, WE HAD TO TAKE THE CAR BACK A THIRD TIME BECAUSE IN THE COURSE OF FIXING THE AIRBAG, THE DEALERSHIP DAMAGED OUR KEYLESS REMOTE (WHICH THEY FIXED). WE LOST VALUABLE TIME FROM WORK. NOW, LESS THAN 3 YEARS LATER, THE SAME CAR IS BEING RECALLED FOR THE SAME ISSUE: THE PASSENGER SIDE AIRBAG POSSES A SAFETY HAZARD, THIS TIME DUE TO THE REPLACEMENT AIRBAG. WE ARE TAKING IT TO A DIFFERENT DEALER, BUT AGAIN, THE SOONEST THEY CAN GET IT INTO THE SHOP IS MARCH 11. AGAIN, WE ARE LEFT WITH A CAR THAT CANNOT TRANSPORT A FRONT SEAT PASSENGER FOR OVER A MONTH. THIS TIME, THE DEALERSHIP IS OFFERING A FREE LOANER CAR ON THE DAY THAT OUR CAR WILL BE IN THE SHOP, BUT WE ARE STILL LOSING VALUABLE TIME DUE TO THIS. THIS IS THE THIRD RECALL ON THIS VEHICLE SINCE WE OWNED IT. THE FIRST WAS A BRAKE LINE RECALL.