NHTSA Complaint #10935580 — 2006 SUBARU LEGACY

TAKATA RECALL GOT RECALL LETTER, EMAILED (NO RESPONSE) THEN CALLED.... TOLD THEM WE ARE ON AN ISLAND IN SE ALASKA-NO ROAD, ONLY AMHS FERRY. THE NEAREST SUBARU RETAILER IS IN JUNEAU (WE HAD A RETAILER WHICH CLOSED A FEW YEARS AGO), JUNEAU IS ONLY REACHABLE BY PLANE OR FERRY. THE COST FOR US TO TAKE THE CAR THERE IS OVER $1,000.00 JUST TO GET THERE AND RETURN--NO FOOD, NO LODGING IN JUNEAU. THE FERRY DOES NOT RUN EVERY DAY, SO OVERNIGHTING IS MANDATORY. YOU CANNOT PUT YOUR CAR ON THE FERRY WITHOUT A DRIVER. MY HUSBAND IS DISABLED AND I AM NOT ABLE TO WORK DUE TO HEALTH ISSUES, WE AER ON A FIXED INCOME, AND CANNOT AFFORD THE FARE TO GET THE CAR TO THE JUNEAU SUBARU RETAILER. TO TAKE THE CAR SOUTH TO WASHINGTON STATE IS OVER $2,750.00 JUST FOR THE FERRY ROUND TRIP!!! SUBARU DID STATE IF WE SENT THEM THE AMHS INVOICE THEY WOULD REIMBURSE US $500.00! IT IS NOT OUR FAULT THE SUBARU RETAILER ISN'T LOCAL ANYMORE, NOR IS IT OUR FAULT THE AIRBAGS ARE BEING RECALLED, BUT WHY DO WE HAVE TO FOOT THE BILL TO HAVE IT FIXED. WE HAD A PLACE LOCALLY THAT WOULD BE WILLING TO DO THE REPLACEMENT-IF SUBARU WOULD REIMBURSE THEM THE COST OF THE AIRBAG AND LABOR, BUT SUBARU SAID NO!! SO WE HAVE A CAR WE CAN'T USE FOR WHAT WE BOUGHT IT FOR!! NEITHER OF US CAN RIDE IN THE BACK AND BUCKLE UP DUE TO SPACE AND OUR PHYSICAL ISSUES (WE ARE IN OUR 60'S)... THE RECALL ONLY SEEMS TO BE DONE IF IT IS CONVENIENT FOR SUBARU! THIS WAS MY 2ND SUBARU, IT WILL BE MY LAST! WE ARE AT A LOSS OF WHAT TO DO NEXT...