NHTSA Complaint #11306725 — 2018 JEEP COMPASS

THIS JEEP COMPASS HAS AUTO START STOP-WHEN STOPPED THE CAR WILL GO INTO AUTO STOP MODE. RANDOMLY, WHEN THE CAR IS STOPPED THE CAR WILL COMPLETELY LURCH AND SHUT DOWN- BRAKES WILL LOCK AND THE CAR IS INOPERABLE. THE DASH WILL SAY THAT THE EMERGENCY BRAKE HAS BEEN ENGAGED- WHEN IN FACT THE EMERGENCY BRAKE HAS NOT BEEN TOUCHED. THE CAR WILL SIT IN THE MIDDLE OF INTERSECTIONS COMPLETELY LOCKED AND SHUT DOWN FOR 5-7 MINUTES. DURING THIS TIME THERE IS NO OPTION FOR THE DRIVER- THE STEERING WHEEL WILL NOT WORK AND THE CAR IS COMPLETELY IMMOBILE. THE CAR HAS BEEN BROUGHT TO THE DEALERSHIP AT LEAST 5 TIMES IN THE PAST YEAR TO ADDRESS THIS PROBLEM. THE DEALERSHIP HAS TOLD ME ABOUT HOW THIS ENGINE USES AN EXCESSIVE AMOUNT OF OIL, AND HAVE BLAMED OIL BEING THE CAUSE OF THE PROBLEM IN MULTIPLE CASES- DESPITE FREQUENT OIL CHANGES AND THE OIL CHANGE NOTIFICATION NOT COMING UP. ON THE THIRD TIME IN THE DEALERSHIP, I WAS TOLD THAT THERE WAS A SYSTEM UPGRADE THAT NEEDED TO BE CONDUCTED. ON THE 4TH TIME I WAS TOLD AGAIN IT WAS THE OIL (STILL NO OIL LIGHT INDICATOR) THE 5TH TIME THIS PROBLEM OCCURRED (LESS THAN ONE MONTH AFTER THE 4TH INCIDENT) THE DEALERSHIP STATED THEY COULD NOT RECREATE THE PROBLEM SO THERE WAS NOTHING WRONG WITH IT AND NOTHING WE COULD DO. THIS CAR IS EXTREMELY DANGEROUS IN IT'S UNPREDICTABILITY AND THE FACT THAT IT BECOMES A STAGNANT VEHICLE IN THE MIDDLE OF TRAFFIC. I CAN NOT STRESS ENOUGH HOW UNSAFE I FEEL IN THIS CAR AND KNOWING THAT THERE ARE SO MANY FAULTY JEEP COMPASSES ON THE ROAD.