NHTSA Complaint #11306486 — 2018 FORD EDGE

AIR BAG LIGHT WAS ON IN THE CAR. SEAT BELT LIGHT FOR DRIVER'S SEAT DOESN'T ALWAYS TURN ON NOR DOES IT ALARM EVEN WHEN THE SEAT BELT IN BUCKLED OR UNBUCKLED OR IF THE VEHICLE WAS STOPPED OR IN MOTION. TOOK VEHICLE IN FOR SERVICE, INITIALLY WAS TOLD THERE MAY HAVE BEEN RODENT DAMAGE AND THAT WOULDN'T BE COVERED BY WARRANTY BUT THEY WOULD CHECK IT OUT. WHEN I RETURNED, I WAS TOLD EMPTY WATER BOTTLES UNDER THE PASSENGER SEAT MAY HAVE MOVED A WIRE. SERVICE PEOPLE STATED THAT THE WIRE MAY STILL BE DISLODGED, THEY DIDN'T CHECK THAT. DEALERSHIP (SHEEHY FORD IN GAITHERSBURG, MD) STATED THAT IT WAS MOST LIKELY DUE TO WATER BOTTLES, THEREFORE THEY DIDN'T CHECK TO SEE IF THE WIRE WAS FULLY CONNECTED OR NOT. I FEEL MY CLAIM WAS DISMISSED BY THE SERVICE CENTER AND IT SEEMS LIKE A SAFETY CONCERN. I AM NOT CONFIDENT THE ISSUE HAS BEEN FIXED. 4 EMPTY WATER BOTTLES THAT SLIDE EASILY UNDER THE SEAT SHOULD NOT DISLODGE A WIRE. ADDITIONALLY, THE DEALER VOIDED THE TICKET AND DIDN'T SUBMIT MY CLAIM TO WARRANTY. I AM STILL CONCERNED ABOUT THE SAFETY OF MY VEHICLE SHOULD I BE INVOLVED IN A CRASH. THEY DID NOT ADDRESS MY SEAT BELT CONCERNS FOR THE DRIVER'S SEAT.