NHTSA Complaint #11306477 — 2013 FORD EXPLORER

2013 FORD EXPLORER LIMITED 4WD 3.5L BECAME UNDRIVEABLE IN A MATTER OF 4 DAYS. IT STARTED AS A SQUEAL AS I ACCELERATED FROM A STOP AND QUICKLY ESCALATED TO LURCHING, PULSATING AND BUMPING AT ALL SPEEDS. MECHANIC INITIALLY THOUGHT IT WAS A CALIPER THAT WAS LOCKED UP BUT WHEN I BROUGHT IT BACK 2 DAYS LATER AFTER THE PROBLEM PERSISTED AND WORSENED HE REALIZED THAT THE TRANSFER CASE WAS FAULTY. HE NOTED THAT FORD IS NOTORIOUS FOR FAULTY TRANSFER CASES AND HORRIBLE WARRANTIES THAT END BEFORE THE PARTS GO. I'M TOLD THAT MY VEHICLE COULD LOCK UP AT ANY MOMENT AND CAUSE ME TO NOT BE ABLE TO REACT PUTTING MY FAMILIES SAFETY AND THOSE AROUND ME IN DANGER. HELP PLEASE! I'M TOLD THIS IS A COMMON ISSUE AND NOT ISOLATED TO MY VEHICLE. MULTIPLE PHONE CALLS TO FORD HAVE ME ON HOLD FOR 15+ MINUTES WITH NO SOUND AND THEN PHONE CALL ENDS WITHOUT THE CHANCE TO TALK TO A REPRESENTATIVE. MY VEHICLE HAD ROUGHLY 94,000 MILES AT THE TIME. REPAIR COST WAS ESTIMATED BETWEEN $3,000 - $5,000.