NHTSA Complaint #11306450 — 2017 FORD EXPLORER

RE: 2017 FORD EXPLORER. CAR DYING OUT ON ACCELERATION FROM A STOP. A SCARY THING HAPPENED ON RT #619 TODAY IN HARTVILLE. THAT IS, THE CAR DIED OUT HALFWAY OUT ONTO THE ROADWAY, IT PAUSES FOR SOME SECONDS WHERE THE ACCELERATOR DOES NOTHING. THEN IT PICKS UP BY ITSELF. THE THROTTLE DOES NOTHING. NONE OF THESE ACTIONS ARE DESIRABLE. THESE BEHAVIORS PUT US IN GREAT DANGER. SO LET'S SEE, THIS HAPPENED TWICE IN THE MORNING I BROUGHT IT TO THE DEALERSHIP (MONDAY 01-06-2020). AND, IT HAPPENED ONCE THE 2ND DAY BACK TO ME ON FRIDAY 01-31-2019. BUT IT DID NOT HAPPEN FOR YOU IN THE 4 WEEKS YOU HAD IT TO TEST. AMAZING ISN'T IT? WELL, I THINK I'M GOING TO GO ALONG WITH THE MANY OTHER PEOPLE ONLINE THAT REPORT THE IDENTICAL PROBLEM THAT I EXPERIENCE. IN MY CAR, IT'S BEEN A PROBLEM SINCE NEW. I DO BELIEVE FORD IS WELL AWARE OF THIS PROBLEM. I ALSO BELIEVE THEY'RE NOT GOING TO DO ANYTHING TO CORRECT IT UNTIL THEY'RE MADE TO. WHEN I ASKED THE SERVICE MANAGER, HE SAID TO ME: "FORD TOLD US NOT TO DO ANYTHING UNLESS YOU CAN VERIFY IT." SO, YOU JUST DON'T VERIFY IT. IN "FORD THINK" THIS MUST MEAN THE PROBLEM DOESN'T EXIST. THIS PUTS ME IN MIND OF SOME YEARS BACK WHEN CARS WERE TAKING OFF BY THEMSELVES. PINNING, INJURING, AND EVEN KILLING SOME OWNERS. IT'S ODD, BUT IT WAS THE SAME THING BACK THEN. IT'S THE DRIVERS, THEY'RE DOING SOMETHING WRONG. IT'S NOT OUR CARS, AND THAT'S EXACTLY WHAT I'M BEING TOLD NOW. IT'S MY DRIVING HABITS. THE SAME HABITS THAT DON'T EFFECT MY OTHER 5 CARS. I DID NOT BELIEVE IT THEN, NOR DO I BELIEVE IT NOW. FORD SEEMS TO HAVE AN ODD MINDSET. TO FIND SOMETHING, YOU HAVE TO BE LOOKING FOR IT. AND, I ALSO REPORTED TO YOU THAT THE SYNC SYSTEM WAS GOING CRAZY, MAKING ADJUSTMENTS THAT WEREN'T NEEDED OR CALLED FOR. IT HAS TO BE CONTINUALLY READJUSTED. DID IT NOT DO THAT EITHER? IT DID IT FOR ME THE MINUTE I STARTED IT UP. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR