NHTSA Complaint #11306360 — 2015 JEEP CHEROKEE

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11306360
Vehicle	2015 JEEP CHEROKEE
Component	WHEELS
Date of Incident	January 16, 2020
Date Filed	January 31, 2020
Mileage	111,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR TIRE ROTATION, THE TECHNICIAN WAS UNABLE TO REMOVE THE LUG NUTS, THE VEHICLE WAS TAKEN TO THE RAMEY CHEVROLET CHRYSLER DEALER, LOCATED AT 27992 GOVERNOR G C PEERY HWY, TAZEWELL, VA 24651, WHERE IT WAS DIAGNOSED THAT THE LUG NUTS EXPANDED. THE TECHNICIAN APPLIED AMPLE FORCE TO REMOVE THE LOG NUTS. THE TECHNICIAN STATED THAT IT WAS UNUSUAL FOR ALL THE LUG NUTS TO FAIL AT THE SAME TIME. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 111,000. *TR

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