NHTSA Complaint #11306226 — 2017 NISSAN MURANO

MY CAR HAS A FRONT EMERGENCY BRAKING SYSTEM. THIS SYSTEM IS LOCATED AT THE FRONT OF THE CAR, IN LOWER GRILLE. THE SENSOR DETECTS WHEN A VEHICLE IN FRONT OF YOU HAS STOPPED. AS YOU GET CLOSER TO THE VEHICLE, IF YOU DO NOT STOP, THE CAR WILL SOUND A 3-BEEP ALERT NOTIFYING YOU TO STOP. IF YOU STILL DO NOT STOP, THE CAR WILL APPLY THE BRAKES AND FORCE THE CAR TO STOP TO PREVENT AN ACCIDENT., I WAS DRIVING HOME, WHEN THE 3-BEEP ALERT SOUNDED, AND THE DASHBOARD DISPLAY STARTED FLASHING RED AND WHITE LIGHTS. A MESSAGE ON THE DISPLAY STATED THAT A CRASH WAS IMMINENT. THEN THE BRAKES ENGAGED SUDDENLY, AND THE CAR ALMOST CAME TO A COMPLETE STOP IN THE MIDDLE OF THE STREET. THE BRAKES ENGAGED SO HARD AND SO QUICKLY, THAT IT THREW ME FORWARD IN THE SEAT. AT THE TIME, THERE WAS NO CAR IN FRONT OF ME COMING TO A SUDDEN STOP AND NO CRASH WAS IMMINENT. NISSAN IS AWARE OF THIS ISSUE, AND THERE ARE CLASS ACTION LAWSUITS, BUT NISSAN WON'T ISSUE A RECALL. I'VE TAKEN MY CAR TO A NISSAN DEALERSHIPS AND THEY WON'T REPLACE THE SENSOR. THE DEALER TOLD ME MY SENSOR BRACKET WAS SLIGHTLY BENT, BUT THE VEHILE WAS BOUGHT NEW AND NEVER IN AN ACCEDENT I ASKED IF THE BRAKET WAS INSTALLED FORM THE FACTORY SLIGHTLY BENT THEY SAID IT COULD OF BEEN? THIS DOESN'T EXPLAIN WHAT HAPPENED. ACCORDING TO THE OWNER'S MANUAL, IF THE SENSOR BRACKET WAS BENT IT SHOULD NEVER OF WORKED FROM THE START??? , IF THIS WERE THE CASE, THERE WILL BE A MESSAGE ON THE DASHBOARD DISPLAY INDICATING THE SENSOR IS OBSTRUCTED OR NOT FUNTIONING, AND THE FRONT BRAKING SYSTEM WILL TURN OFF. THIS WAS THE 3RD TIME IT HAS HAPPENED . I DECIDED TO GET ANOTHER UNBIASED OPINION FROM A NON NISSAN DEALER REPAIR SHOP. THEY ORDERED A BRACKET FROM NISSAN AND SHOWED ME THAT IT WAS NOT BENT THAT NISSAN HAS AN ISSUE WITH THE CRASH SENSOR AND IS LOOKING FOR ANY WAY TO DENY THE REPAIR. THE SHOP OWNER TOLD ME TO CALL NSSAN AND HAVE A REP COMEOUT