NHTSA Complaint #11306213 — 2013 TOYOTA HIGHLANDER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11306213
Vehicle	2013 TOYOTA HIGHLANDER
Component	ENGINE
Date of Incident	January 6, 2020
Date Filed	January 31, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

HEAD GASKET CRACKED, LEAKING COOLANT INTO 5TH CYLINDER. THE REASON FOR A PO305 MISFIRE CODE ON READER. AUTO SHOP REMOVED HEAD GASKET AND SAW THAT THE FINISH ON THE ENGINE BLOCK WAS HORRIBLE. THEY CALLED TOYOTA THEMSELVES TO FILE A COMPLAINT AND HAVE THEM REPLACE THAT SIDE OF THE BLOCK. AUTO SHOP DOESN'T FEEL COMFORTABLE REPLACING HEAD GASKET WITHOUT TOYOTA FIXING THE FINISH. IF THE FINISH IS AS IS, HEAD GASKET WILL EVENTUALLY CRACK AGAIN. HIGHLANDER WAS BOUGHT BRAND NEW AND ONLY HAS 73K MILES.

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