NHTSA Complaint #11306136 — 2014 CHEVROLET IMPALA

THE POWER STEERING WENT OUT ON MY WIFE WHILE DRIVING ON A BUSY STREET. SHE COULD HARDLY HANDLE THE STEERING BUT DID MANAGE TO PULL AROUND A CORNER AWAY FROM THE TRAFFIC. WE HAD IT TOWED TO ANTELOPE VALLEY CHEVROLET AND I ASK IF THERE WAS A RECALL ON THE STEERING AND THEY SAID NO. THIS HAPPENED MARCH 14, 2019 AND THE CAR HAD 20,106 MILES ON IT. I WAS LOOKING THROUGH THE RECALLS ON THIS MODEL IN JANUARY 2020 AND IT SHOWED THERE WAS A RECALL JULY 23,2014. ANTELOPE VALLEY CHEVROLET CHARGED US $300.00 TO UPDATE THE SOFTWARE BUT THE RECALL SHOWED IT SHOULD OF BEEN FREE. ANTELOPE VALLEY CHEVROLET SAID THEY CHECKED THE RECALL AT 1036 MILES SO NOT RESPONSIBLE FOR THIS HAPPENING AT 20106 MILES. DID THEY CHECK THE RECALL AT 1036 MILES? IF THEY HAD CLEANED THE PAINT FROM THE GROUND STUD NUT WHY WOULD IT HAPPEN AT 20,106 MILES. IS IT GOING TO KEEP HAPPENING EVERY 20,000 MILES BECAUSE IT IS A VERY DANGEROUS THING AND COULD CAUSE AN ACCIDENT VERY EASILY. WHAT I THINK I SHOULD GET IS MY $300 BACK FROM ANTELOPE VALLEY CHEVROLET BECAUSE THEY PROBABLY DIDN'T DO THE JOB THE FIRST TIME. ALSO MAYBE THE RECALL SHOULD BE ACTIVATED AGAIN BECAUSE OF THE DANGER OF THE STEERING GOING OUT AND CAUSING AN ACCIDENT ON A ROAD, HIGHWAY OR FREEWAY.