NHTSA Complaint #11302706 — 2014 FORD FUSION

IN A PREVIOUS RECALL FOR CERTAIN FOR FUSIONS MANUFACTURED FOR 2013 MODEL YEAR TO 31-OCT-2013. WE FIND THAT THE EXACT ISSUE/PROBLEM FOR WHICH THE FUSION WAS RECALLED IS EFFECTING OUR 2014 IN THE SAME EXACT WAY. *DT*JB IN ALL OF THE AFFECTED VEHICLES, THE DOOR LATCHES HAVE A PAWL SPRING TAB THAT MAY BREAK. THIS CONDITION WILL TYPICALLY PREVENT THE DOOR FROM LATCHING. IN CERTAIN SITUATIONS WHERE THE DOOR IS ABLE TO BE CLOSED, THE DOOR MAY UNLATCH WHILE DRIVING, INCREASING THE RISK OF INJURY. WHEN WE CALLED OUR LOCAL FORD DEALERSHIP WE WERE DIRECTED TO CALL FORDS CUSTOMER SOLUTIONS DEPARTMENT. WE WERE INFORMED OUR VEHICLE DID NOT HAVE THAT RECALL AND NOTHING COULD BE DONE IN LUE OF FIXING OUR ISSUE BY REPLACING THE DOORS LATCH. OUR PARTICULAR DOOR EFFECTED IS THE RIGHT, PASSENGER REAR. WE DID HAVE THE ISSUE REPAIRED BY A LICENSED AUTO SHOP. BUT THE FACT THAT THE SAME ISSUE, WHICH HAD A RECALL BY FORD, WAS TURNED DOWN AND NOT EVEN SUGGESTED TO HAVE A DEALERSHIP LOOK AT THE ISSUE AND REPORT BACK TO FORD CUSTOMER SOLUTIONS A COMPLETE INFORMED REPORT TO UNDERSTAND THE ISSUE AT HAND WOULD BE THE LEAST THEY COULD DO WITH REGARDS TO THE CUSTOMERS SAFETY. THE CURRENT RECALL CLEARLY EFFECTS MORE VEHICLES THAN FORD HAS EXPECTED. THIS IS WHY WE ARE REPORTING THIS ISSUE.