NHTSA Complaint #11302675 — 2014 DODGE DURANGO

I AM WRITING TO YOU REGARDING WHAT I CONSIDER TO BE A SAFETY ISSUE WITH MY 2014 DODGE DURANGO. I GOT INTO MY CAR TO GO TO WORK, STARTED THE CAR AND AS IT WAS RUNNING I SMELLED ELECTRICAL BURNING. I LOOKED AROUND THE INSIDE AND OUTSIDE OF THE CAR. I NOTICED THE REAR TRACK LIGHTS HAD PARTS OF THE LIGHTS THAT WEREN'T LIT UP. I LOOKED CLOSER AND THERE WAS WATER IN THE LIGHTS. WHEN I FIRST VIEWED THE VEHICLE, I LIKED THE ADDED SAFETY FEATURE OF THE BACK BEING LIT. I AM EXPERIENCING CONDENSATION AND WATER COLLECTING INSIDE THE LIGHTS, RESULTING IN THE LIGHTS FAILING. I KNOW THAT MANY OTHER DURANGO OWNERS ARE EXPERIENCING THIS SAME ISSUE AND HAVE SIMILAR CONCERNS. PLEASE SEE CARPCOMPLAINTS.COM. I AM ASKING THAT DODGE RECOGNIZE THIS MANUFACTURING ISSUE AND DESIGN FLAW, AND HAVE THE TRACKING LIGHTING FIXED, AT NO COST TO THE VEHICLE OWNER. I HAD FIRST CONTACTED MOPAR/DODGE CUSTOMER CARE. THE RESPONSE WAS THAT MY VEHICLE WAS OUT OF WARRANTY AND ALSO PAST SOME UNDEFINED 'SMALL WINDOW' WHEN DODGE WOULD ASSIST WITH THE COST OF REPAIR. CUSTOMER CARE REFERENCE #74976328. APPARENTLY DODGE DOES NOT CONSIDER THIS TO BE A MANUFACTURING DEFECT. AGAIN, I REFER TO THE HIGH NUMBER OF COMPLAINTS REGARDING THIS ISSUE THAT ARE EASILY ACCESSIBLE ON-LINE. AND I HAVE ONLY MENTIONED ONE SITE. I WOULD BE INTERESTED TO KNOW HOW MANY SUCH COMPLAINTS DODGE HAS DIRECTLY RECEIVED. THE CUSTOMER CARE EMAIL INDICATES THAT IF DODGE'S 'ON-GOING INTERNAL INVESTIGATIONS' SHOW THIS TO IN FACT BE A MANUFACTURING DEFECT, THEY WILL CONTACT ME. I HAVE NO REASON TO BELIEVE THAT GENERAL 'ON-GOING INTERNAL INVESTIGATIONS' WILL INCLUDE AN INVESTIGATION INTO THE REAR EXTERNAL LIGHT ISSUE. I AM HOPEFUL THAT THIS SAFETY ISSUE WILL BE LOOKED INTO. THANK YOU VERY MUCH FOR YOUR CONSIDERATION