NHTSA Complaint #11302540 — 2016 FORD EDGE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11302540
Vehicle	2016 FORD EDGE
Component	POWER TRAIN
Date of Incident	December 18, 2019
Date Filed	January 28, 2020
Mileage	76,140 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2016 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, WITHOUT WARNING THE DRIVETRAIN FRACTURED, CAUSING THE FRONT DRIVER SIDE AXLE TO BECOME FRACTURED. THE CONTACT WAS ABLE TO STEER THE VEHICLE SAFELY OFF OF THE ROADWAY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE TECHNICIAN DETERMINED THAT THE PTV UNIT (DRIVETRAIN), TRANSMISSION AND AXLE FRACTURED AND NEED TO BE REPLACED. THE DEALER BUCKEYE FORD LONDON 110 US-42, LONDON, OH 43140 (800) 800-3673 WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED BUT NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 76,140.

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