NHTSA Complaint #11302523 — 2015 CHEVROLET MALIBU

I OWN A 2015 MALIBU THAT HAS A CHECK ENGINE LIGHT THAT IS ON. IT NEEDS A PART (#12633613) THAT HAS NOT BEEN PRODUCED BY GM SINCE AT LEAST LAST AUGUST WHEN MY CHECK ENGINE LIGHT FIRST CAME ON. CONSEQUENTLY MY CAR WILL NOT PASS INSPECTION SO I CANNOT GET LEGAL LICENSE PLATES. GM IS AWARE OF MY SITUATION. I HAVE BEEN ASSIGNED A CASE NUMBER [XXX]. MY CASE HAS BEEN 'ESCALATED'. I HAVE SPOKEN TO MY CASE MANAGER, [XXX], FOR A MONTH NOW AND THIS WEEK WAS TOLD I HAVE NEW CASE MANAGER, [XXX], WHO IS HIGHER UP THAN [XXX]. WELL TODAY [XXX] FROM GM CALLED. SHE HAD NO ANSWERS FOR ME ON THE CAR. THE ONLY POSITIVE POINT IS THAT SHE CALLED ME FROM DETROIT. SO IT LOOKS LIKE I FINALLY GOT TO SOMEONE AT HEADQUARTERS. 'SHE UNDERSTANDS WHY I AM UPSET', AND WISHES THERE WAS SOMETHING MORE SHE COULD DO FOR ME BUT UNFORTUNATELY ALL SHE COULD TELL ME WAS 'THAT MY CASE HAS BEEN ESCALATED.' ADDITIONALLY, SHE COULD NOT TELL ME MY PART WAS BEING PRODUCED. SHE COULD NOT GIVE ME ANY SIGN THAT GM PLANNED TO DO ANYTHING TO HELP RESOLVE MY PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR