NHTSA Complaint #11302503 — 2020 HONDA PILOT

WITH JUST UNDER 5000 MILES ON MY 2020 PILOT, THE INFOTAINMENT SYSTEM FROZE AND WOULD NOT SHUT OFF WHEN THE CAR WAS TURNED OFF. I LOST ACCESS TO THE REAR CAMERA, GPS, CROSS TRAFFIC ALERT, RADIO, HANDS-FREE PHONE AND OTHER FEATURES. I WAS ALSO AFRAID THAT THE SCREEN STAYING ON ALL NIGHT WOULD DRAIN MY BATTERY. I TOOK IT TO THE DEALERSHIP THE NEXT DAY AND THEY FIXED THE PROBLEM. HOWEVER, I DON'T THINK THAT A CAR THIS NEW SHOULD BE HAVING THESE TYPES OF PROBLEMS. IT SEEMS TO BE A COMMON OCCURRENCE IN LATE-MODEL HONDAS. IT WILL REMAIN TO BE SEEN HOW LONG THE FIX WORKS. I USE THIS CAR FOR ROAD TRIPS WITH MY FAMILY AND I AM CONCERNED THAT THIS WILL HAPPEN AGAIN WHILE WE ARE TRAVELING. THE ONLY WAY TO FIX THE PROBLEM SEEMS TO BE TAKING THE CAR INTO THE DEALERSHIP, AND LEAVING IT THERE ALL DAY. THIS POSES BOTH SAFETY CONCERNS AND IS ALSO EXTREMELY INCONVENIENT. A BRAND NEW CAR SHOULDN'T HAVE THESE PROBLEMS. HONDA NEEDS TO FIX THESE ISSUES BY ISSUING A RECALL. I HAVE BEEN A LOYAL HONDA OWNER FOR AS LONG AS I'VE BEEN DRIVING AND THIS IS THE FIRST TIME I'VE EXPERIENCED A PROBLEM LIKE THIS.