NHTSA Complaint #11302499 — 2016 RAM 1500

TL* THE CONTACT OWNS A 2016 RAM 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V757000 (ENGINE AND ENGINE COLLING) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THERE WAS SMOKE EMITTING FROM THE EXHAUST TIP WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO (CROWN DODGE CHRYSLER JEEP & RAM LOCATED AT 6300 KING DR, VENTURA, CA 93003, 805)656-6669) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE EGR VALVE FRACTURED WHICH CAUSED COOLANT TO ENTER THE INNER PARTS OF THE ENGINE. THE CONTACT WAS INFORMED BY AN UNNAMED DEALER THAT THE REPAIR WOULD TAKE APPROXIMATELY 7 WEEKS TO BE COMPLETED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.