NHTSA Complaint #11302301 — 2019 FORD F-150

DEC 20, 2019, HAD A FLAT. PUT ON SPARE; RIM FIT BUT TIRE WAS 17 INCH, INSTEAD OF 20. CALLED SERVICE DEPT OF LUGOFF FORD. "[XXX]" ADVISED ME NOT TO DRIVE FURTHER OR FASTER THAN ABSOLUTELY NECESSARY. TOOK TRUCK IN THE NEXT DAY AND THEY FIXED THE FLAT. SAID NO MANAGER WAS THERE, CALL BACK MONDAY. I CALLED BACK MONDAY AND THE OPERATOR SAID [XXX] WOULD CALL ME BACK. I CALLED EVERY DAY FOR THE NEXT WEEK AND ON JAN 9,2020, HE CALLED ME BACK AND SAID HE WOULD SEE WHAT HE COULD DO AND CALL ME BACK. I WAITED 3 DAYS AND BEGAN CALLING EVERY DAY TO LEAVE A MESSAGE. HE STILL HAS NOT CALLED. IN THE INTERIM, I CALLED "FORD NATIONAL" ON JAN 21, 2020, AND TALKED TO "[XXX]" [XXX] CAIN PUT ME ON HOLD 3 TIMES FOR SEVERAL MINUTES WHILE SHE TALKED TO LUGOFF FORD. FINALLY SHE CAME BACK TO THE PHONE AND SAID THAT AFTER THE FIRST CONVERSATION, LUGOFF FORD KEPT GIVING HER THE WRONG EXTENSION OR DISCONNECTING HER. TO SUMMARIZE, I BELIEVE THEY SHOULD HAVE GIVING ME 5 20 INCH TIRES INSTEAD OF 4 WHEN THEY INSTALLED THE $2000 "APPEARANCE PACKAGE". IF THEY WERE GOING TO GIVE ME A "DOUGHNUT", THERE SHOULD HAVE BEEN SOME SORT OF HIGHLY NOTICABLE DISCLAIMER. THE ONLY WAY I COULD HAVE KNOWN I DID NOT HAVE A REAL SPARE WOULD HAVE BEEN TO CRAWL UNDER THE TRUCK.(EVEN 2 OF THEIR TECHNICIANS AND 1 OF THEIR SALESMEN DID NOT KNOW WHEN I ASKED THEM.) I BELIEVE THEY SHOULD TAKE BACK THE 17 INCH TIRE AND GIVE ME A 20 INCH TIRE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR *JS